Participant Support & Communications can include:

Participant Communications

• Develop timeline of participant communication plan

• Draft copy for critical emails including: registration is open, registration is confirmed, know before you go, and thank you & evaluation

• Send emails on your team’s behalf to participants

Participant Email Management

• Manage inbox with participants to answer questions & coordinate troubleshooting for registration, travel, etc

• Respond to emails within 72-business hours

Travel Support & Coordination

• Work with the travel agency on your behalf, ensuring the participant's travel experience is working as planned / needed

• Coordinate with participants for all travel agency queries, hotel bookings, questions, and reminders.

• Share flight manifest & bookings as received from the agency.

• Serve as point of escalation for travel agents for any questions, needs, or unresponsive participants