ELE seamlessly leads Participant Support & Communications, we’ll ensure clear, timely, and effective communication with your event attendees.

Our expertise includes:

Communication Plan Development

• Create a detailed timeline outlining key participant communications leading up to the event.

Email Content Creation

• Draft essential emails, including:

  • Registration Announcements: "Registration is Open" and "Registration Confirmed" messages.

  • Pre-Event Updates: "Know Before You Go" email with important event details.

  • Post-Event Follow-Up: "Thank You & Evaluation" email to gather feedback.

Email Delivery

• Send all participant emails on your behalf, ensuring consistent and professional communication.

Participant Email Management

• Monitor and manage the participant inbox to handle inquiries and resolve issues.

• Respond to all emails within 72 business hours, providing timely and helpful support for registration, travel, and more.

Travel Support & Coordination

Simplify travel logistics for participants:

• Travel Agency Coordination: Collaborate with the agency to ensure participants' travel arrangements meet their needs.

• Participant Liaison: Handle participant inquiries related to travel, hotel bookings, and agency communications.

• Logistical Management: Share flight manifests and booking details as provided by the agency.

• Escalation Support: Act as the primary point of contact for the travel agency, addressing issues, unanswered queries, or special participant needs.